Contact Us

We're here to help buyers, merchants, and partners.

General Inquiries

For general questions, partnerships, or press inquiries reach us at hello@virtualmalls.com. We aim to respond within one business day.

Merchant Support

Need help with your store, product listings, payouts, or inventory? Contact our merchant team at merchants@virtualmalls.com. For onboarding assistance, include your business name and location.

Buyer Support

Questions about an order, delivery, refund, or your account? Email support@virtualmalls.com with your order number and we'll get back to you within 24 hours.

Report an Issue

Found a bug, suspicious listing, or policy violation? Report it to trust@virtualmalls.com. Include screenshots and relevant URLs so we can investigate quickly. All reports are reviewed within 48 hours.

Business Hours

Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday: 9:00 AM – 5:00 PM EST
Sunday: Closed (email monitored for urgent issues)

For the fastest response, reach out during business hours. Urgent delivery issues are monitored seven days a week.